A workday with PULSE
Solution 01 · Communication
In most businesses, communication falls apart into three worlds: the team in a private messenger, partners and suppliers by email, customers via WhatsApp and phone. PULSE brings all three together: Doc-Chat for conversations in the team and with external contacts, Newsfeed for binding information to everyone, Social Chat for every customer channel in one team inbox, and PULSE Mail as the AI mailbox for everything that starts as an email. We are the first company to map this interdisciplinary communication in one platform – with one data foundation, one permission model and traceable records.
Today
The new instruction hangs in the break room – and three colleagues on the late shift never saw it.
With PULSE
One post in the newsfeed, push in the app, shown on the Smartboard, Read & Sign – and management sees who confirmed.
Module
Newsfeed
The social intranet for strong internal communication.
Module
Doc-Chat
Chat, audio and video — internal and external.
Module
Social Chat
Every customer channel. One team inbox.
Run the numbers on your coordination time and your team — transparently and traceably.
Solution 02 · People & planning
Once everyone is informed, the next question follows: who works when, with which qualification, at which location. In PULSE that is not an Excel file in three versions but a plan that already knows availability, absences and minimum staffing.
Today
A sick note via WhatsApp, the Excel list has three versions – and only the owner knows who is qualified to vaccinate.
With PULSE
People knows the person, PEP+ suggests the replacement, Time writes back what actually happened.
Why this is more than three modules
TASKS+ draws on the same data: tasks take availability, absences and stand-ins into account.
Provides
Fast Delivery
Fast Turnaround — Edited and delivered in 24–48 hours, every time
Uses
PEP
Who may take which shift, where staffing is short, which option keeps the plan stable.
Confirms
TIME
Clocked times, breaks and corrections flow back into the time account and reporting.
WHAT THE FILE HOLDS
These are exactly the values PEP+ uses for planning – with no second list. Versioning makes changes traceable; future contract changes can be prepared and take effect automatically.
Module · People
The AI-assisted personnel file for better decisions.
A digital personnel file connects contracts, qualifications, time, holiday and absence accounts – with no broken handovers. Configurable AI reports evaluate staff costs, overtime, absences and contract events automatically and create a solid basis for personnel decisions.
Clock in and out on the Smartboard, on the web and on mobile
Directly connected to roster and time account
Rules for breaks, tolerances and rounding
Spot deviations early instead of at month end
Planning effort, follow-up questions and corrections can be calculated — with your roles, locations and weekly hours.
Solution 03 · Tasks & processes
The roster says who is here. TASKS+ says what has to happen today — with ownership, a deadline and a status instead of a note stuck to the monitor. Even when the person responsible is off sick.
Today
“Can someone…?” – tasks by word of mouth, sticky notes on the monitor, and nobody knows whether it got done.
With PULSE
Tasks+ knows owner, deadline and stand-in – completion is documented with proof, visible across locations.
01
02
Reach the right person
Ownership instead of word of mouth: the task appears on the Smartboard and in the app — if someone is away, the stand-in from the roster takes over.
03
Done, not done or commented — with an attachment as evidence. Management sees the status across locations without asking.
How many tasks run on word of mouth today?
Knowledge tahs is not just filed away but arrives in daily work.
A document in a folder does not change behavior. In PULSE the same content follows one path: file, approve, answer, train, prove — without anyone entering it three times.
Today
The current work instruction is somewhere in the QM binder – version 3 or 4? Half the team did the training.
With PULSE
One path: Office Cloud, QMS+, FOCUS+, PULSE Brain, Read & Sign – the same information, maintained once, available everywhere.
Modules · Office Cloud
Create documents, share them and bring them into processes.
Cloud storage, office tools and document management in one: Writer, Calc, Present and Draw, real-time collaboration, full-text search via OCR and versioning. Access is not a link sent to everyone but granted by location, role, group and qualification.
Read, write and delete permissions per person
Access by qualification — not by mailing list
Office Agent, PDF comparison and version history
No additional Microsoft or Google license required
Module · QMS+
Take your existing quality management further, digitally.
On request, we take over your existing QM manual and migrate the content into a structured digital environment. Processes, documents, responsibilities, versions and approvals stay fully traceable. QMS+ comes with PULSE Brain: SOPs are not just read – the knowledge in them is retrievable for employees, with the source cited. An integrated device management module covers inspection intervals, maintenance and evidence.
Takeover and migration of your existing QM manual
PULSE Brain inside QMS+: SOP knowledge retrievable, not just read
Integrated device management with inspection intervals and maintenance records
Versions, approvals and responsibilities fully traceable
Module · Focus+
Organize learning. Share knowledge internally and externally.
Mandatory training, onboarding and your own courses with media, interactive assessments, reminders and reports. Optional time credits connect learning directly to the time account – selected courses can be shared with external partners.
Own and predefined courses with question catalogues
AI-assisted creation of tests from documents
External participation links – multilingual, e.g. for care homes and partners
Module · PULSE Brain
Your organization knows more than sits in folders. With PULSE Brain, it answers.
A separate Brain for every topic, built from documents, synchronized Office Cloud folders and selected websites. The team asks by text or voice and receives traceable answers with sources – released to the right people, teams and locations.
Answers with sources cited instead of invention
True to permissions – only what is approved is visible
Sources from QMS+ and Office Cloud, not from the internet
Zero data retention: requests are not stored, not trained on
Answers with sources cited instead of invention
True to permissions — only what is approved is visible
Sources from QMS+ and Office Cloud, not from the internet
The basis for PULSE Voice on the phone
01 Hold the conversation
02 Summary and decisions
03 Next steps as a task
04 Document in Office Cloud
Module · SECURE
Data protection documented and proven.
The guided GDPR assistant leads through eleven chapters from purpose of processing to data processing agreements – exportable as PDF. Records of processing, TOMs and evidence live where QM and training live.
Eleven chapters, guided instead of a template
Export for authority and auditor at a click
Module · PULSE Meet
Online meetings with calendar, booking & Doc-Chat.
Video and audio meetings with a built-in AI notetaker that documents conversations on request, summarizes them in a structured way and records decisions and next steps. Configurable custom workflows carry the results straight into follow-up processes.
01 Hold the meeting – with screen sharing, whiteboard and meeting chat
02 AI notetaker summarises decisions, privacy-compliant
03 Next steps as a task with owner and deadline
04 Document in Office Cloud, follow-up in Calendar+
Answers with sources cited instead of invention
True to permissions — only what is approved is visible
Sources from QMS+ and Office Cloud, not from the internet
The basis for PULSE Voice on the phone
Knowledge tahs is not just filed away but arrives in daily work.
Solution 05 · Appointments & collaboration
Online booking is easy. The hard question sits behind it: is someone here with the right skills, and is the room free? Smart Booking checks both against the roster before the appointment is confirmed.
Today
A customer wants a vaccination appointment – who has the right skills tomorrow, and is the room free? Callback, note, second callback.
With PULSE
Smart Booking checks roster, skills and room before confirming; the appointment lands in Calendar+ – even when PULSE Voice answers the call.
Module · Smart Booking
The booking portal and customer portal connect with configurable digital workflows. Through the link to room and shift planning in PEP, availability, qualifications and resources come together into a largely automated process.
Read, write and delete permissions per person
Booking around the clock through your website
Reminders instead of phone tag
Module · Calendar+
Module · Smart Booking
Services, rooms and skills freely configurable
Booking around the clock through your website
Automatic reminders instead of phone tag
AI module · PULSE Voice
Recognise the request and ping every employee on duty today
Answer in the web portal and in the app – no internal extensions needed
Upload your own voice instead of a default announcement
Appointments directly via Smart Booking, checked against roster and skills
Solution 06 · Delivery service & operations
Dispatch at the desk, execution on the road, transparency for the customer. Three views of the same order — instead of paper slips and callbacks.
Today
Route list on paper, cold chain by hand, the customer calls: “When is the courier coming?”
With PULSE
Smart Delivery+ plans the route, the customer sees the status live, CoolCheck documents the cold chain automatically.
Modern tracking portal for your customers – delivery status live instead of callbacks
Answer in the web portal and in the app – no internal extensions needed
Hybrid view: list and map, customer absences considered
Status per route: urgent, in progress, released
Execution · driver app
On the road every movement counts.
Clean workspace
Track water
Alerts on the Smartboard, in the app and via push
Reports for inspection and audit at a click
Module · Motion
Smart planograms – a market first
Create flyers yourself in seconds: your own products or 100,000+ from the product database
Promote services automatically only when the staff are on duty
Flyer straight into the customer chat via Social Chat
Playback reports as proof, emergency duty display as an option
AI imports and prepares the content of your existing website on request
Update website and campaigns quickly and cost-effectively
Compare and choose drafts
Maintain content centrally – from the web portal
Publish directly
Sensors measure around the clock – temperature and humidity from the sales floor through storage and fridges to transport and production. Alerts across locations, sensor status, calibrations and reports create audit-proof documentation without anyone keeping a list.